Returns
Returns & Refunds
Our simple and transparent return policy.
Our Policy
14 days to return
You have 14 days after receipt to request a return.
Non-conforming products
Returns are accepted for defective or non-conforming products.
Original condition
The product must be returned in its original packaging, unused.
Fast refund
Refund processed within 5-7 business days after return receipt.
How to Return?
A simple 4-step process
1
Request a return
Log into your account and select the order in question.
2
Get a label
We send you a prepaid return label by email.
3
Ship the package
Pack the product and drop it off at the nearest pickup point.
4
Receive refund
Once the package is received and verified, the refund is processed.
Non-Refundable Products
Some products cannot be returned
- Perishable food products
- Custom-made personalized items
- Unsealed hygiene products
- Digital downloads
Refund Methods
Refunds are made via the same payment method used at purchase. For Mobile Money payments, the refund is credited to your account within 48h of validation.